Privacy Policy

Last updated: May 6, 2026

At Cool & Fresh, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

Name
Email address
Shipping address
Billing information (processed securely by third-party payment providers)
Order details and customer communications

Automatically Collected Information

IP address
Browser type and device information
Pages visited and interaction data
Cookies and similar tracking technologies

This information helps us operate our website and improve customer experience.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate about orders, shipping, or customer service inquiries
Improve our website, products, and services
Comply with legal, regulatory, or operational requirements
Prevent fraud and ensure website security

We do not sell or rent your personal information to third parties.

3. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

Enable essential website functionality
Understand how visitors use our site
Improve performance and user experience

You can control or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

4. Sharing of Information

We may share limited information only when necessary with:

Payment processors
Shipping and logistics providers
Website hosting and technical service providers

These third parties are permitted to use your information only to perform services on our behalf and are required to handle it responsibly.

We may also disclose information if required by law or to protect our legal rights.

5. International Data Transfers

As an international business serving customers worldwide, your information may be processed or stored in countries outside your country of residence. We take reasonable steps to ensure that personal data is handled securely and in accordance with applicable data protection principles.

6. Data Security

We implement appropriate technical and organizational measures to safeguard personal information against unauthorized access, misuse, loss, or disclosure. While no system is completely secure, we work to maintain industry-appropriate protections.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Meet legal, accounting, or regulatory obligations

When information is no longer required, it is securely deleted or anonymized.

8. Your Rights & Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Withdraw consent for certain communications
Object to or restrict certain data processing activities

To make a request, please contact us using the details below.

9. Children’s Privacy

Our website and products are not intended for children under the age of 16. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party platforms, such as online marketplaces or external websites. We are not responsible for the privacy practices or content of those third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Cool & Fresh
Email: support@coolnfreshworld.com