Privacy Policy
Last updated: May 6, 2026
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At Cool & Fresh, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or purchase our products.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
​We may collect the following types of information:
Personal Information You Provide
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Name
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Email address
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Shipping address
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Billing information (processed securely by third-party payment providers)
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Order details and customer communications
Automatically Collected Information
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IP address
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Browser type and device information
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Pages visited and interaction data
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Cookies and similar tracking technologies
This information helps us operate our website and improve customer experience.
2. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Communicate about orders, shipping, or customer service inquiries
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Improve our website, products, and services
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Comply with legal, regulatory, or operational requirements
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Prevent fraud and ensure website security
We do not sell or rent your personal information to third parties.
3. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to:
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Enable essential website functionality
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Understand how visitors use our site
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Improve performance and user experience
You can control or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
4. Sharing of Information
We may share limited information only when necessary with:
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Payment processors
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Shipping and logistics providers
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Website hosting and technical service providers
These third parties are permitted to use your information only to perform services on our behalf and are required to handle it responsibly.
We may also disclose information if required by law or to protect our legal rights.
5. International Data Transfers
As an international business serving customers worldwide, your information may be processed or stored in countries outside your country of residence. We take reasonable steps to ensure that personal data is handled securely and in accordance with applicable data protection principles.
6. Data Security
We implement appropriate technical and organizational measures to safeguard personal information against unauthorized access, misuse, loss, or disclosure. While no system is completely secure, we work to maintain industry-appropriate protections.
7. Data Retention
We retain personal information only for as long as necessary to:
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Fulfill orders
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Provide customer support
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Meet legal, accounting, or regulatory obligations
When information is no longer required, it is securely deleted or anonymized.
8. Your Rights & Choices
Depending on your location, you may have the right to:
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Access the personal information we hold about you
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Request correction or deletion of your data
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Withdraw consent for certain communications
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Object to or restrict certain data processing activities
To make a request, please contact us using the details below.
9. Children’s Privacy
Our website and products are not intended for children under the age of 16. We do not knowingly collect personal information from children.
10. Third-Party Links
Our website may contain links to third-party platforms, such as online marketplaces or external websites. We are not responsible for the privacy practices or content of those third parties.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Cool & Fresh
Email: support@coolnfreshworld.com
